December 03, 2019 in retail, customer experience, digital operations

5 retail trends to expect at NRF 2020

 

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November 26, 2019 in tech, customer experience, hospitality, staff safety, digital operations, hotel, digital hotels

Welcome to the Age of Digital Hotels | Customer Experience, Digital Operations and Staff Safety

  As millennials are expected to make up more than half of hotel guests by 20251, digital transformation and brand engagement have become a priority for the hospitality industry. In this blog, we...

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August 01, 2019 in customer experience, hospitality, staff safety, hotel, digital hotels

How hotels can drive revenue and improve employee safety with indoor location

Hotel groups must innovate to remain competitive. Online Travel Agencies (OTAs) charge 15-25% commission on bookings made via their websites and withhold valuable customer information from hotels....

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June 10, 2019 in aviation, customer experience

How to move travellers better at airports

Airports are in the business of moving people. As air travel continues to become more affordable, passenger numbers increase and technology creates a more frictionless booking experience,...

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